Cookie Policy

This Cookie Policy explains how Cook Social Work Professional Corporation, operating as Family TLC (“Family TLC”, “we”, “us”, or “our”), uses cookies and similar technologies on our website.

This Cookie Policy should be read together with our Privacy Policy and Terms of Use.

Last updated: January 2026

What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile device) when you visit a website. Cookies help websites function properly, improve user experience, analyze website usage, and support marketing and advertising activities.

Cookies may be set by Family TLC (first-party cookies) or by third parties whose services we use (third-party cookies).

Why We Use Cookies

Family TLC uses cookies and similar technologies for the following purposes:

  • to ensure the website functions correctly
  • to improve performance and user experience
  • to understand how visitors use our website
  • to support marketing, advertising, and remarketing activities
  • to comply with legal and regulatory requirements

We do not use cookies to provide emergency, diagnostic, or clinical services.

Types of Cookies We Use

Essential Cookies

Essential cookies are necessary for the website to function properly. They enable core features such as security, page navigation, and form submission.

These cookies cannot be disabled through our cookie consent tool.

Analytics and Performance Cookies

Analytics cookies help us understand how visitors interact with our website by collecting information such as:

  • pages visited
  • time spent on the website
  • browser and device type
  • general geographic location (e.g., city or region)

We use analytics tools that may include:

  • Google Analytics
  • Google Tag Manager

The information collected is generally aggregated and used to improve website performance and content.

Marketing and Advertising Cookies

Marketing cookies are used to deliver advertisements that may be relevant to you and to measure the effectiveness of our advertising campaigns.

We may use marketing and advertising technologies, including:

  • Google Ads remarketing
  • Meta (Facebook) Pixel

These cookies may track your interaction with our website and advertisements across other websites and platforms.

Third-Party Cookies

Some cookies on our website are placed by third-party service providers. These providers may process information outside of Canada and are subject to their own privacy policies.

Family TLC does not control third-party cookies and is not responsible for how third parties collect or use information through their technologies.

Consent to Cookies

Where required by law, we obtain your consent before placing non-essential cookies on your device through a cookie consent banner or similar mechanism.

You may:

  • accept all cookies
  • reject non-essential cookies
  • customize your cookie preferences

You may withdraw or change your consent at any time through the cookie settings available on our website or through your browser settings.

Managing Cookies Through Your Browser

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies; however, doing so may affect the functionality of the website.

For more information on managing cookies, you may consult your browser’s help resources.

Personal Information and Cookies

Some information collected through cookies may constitute personal informationunder Canadian privacy laws.

For more information on how we collect, use, store, and disclose personal information and personal health information, please refer to our Privacy Policy.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our practices.

The most current version will be posted on our website with the updated date.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact our Privacy Officer:

Privacy Officer
Family TLC
Email: privacyofficer@familytlc.ca
Subject Line: Cookie Policy Inquiry

Governing Law

This Cookie Policy is governed by the laws of the Province of Ontario and applicable Canadian federal laws.