Individual counselling

Adult Individual Counselling and Individual Therapy

Feeling anxious, stressed or struggling with life’s challenges?
Individual counselling helps you understand why things feel so hard right now — and what can be different.

Devika Rogers, Matching Specialist You’ll talk with Devika Rogersour Matching Specialist

Start with a free 20-minute matching consultation.

Open now — a Matching Specialist can take your call

Phone line closed — leave a message and expect our call the next business day morning

Help us find your match. Our Matching Specialist will be in touch.

Help us find your match. We’ll contact you the next business day.

Call 705-737-3513

Prefer to talk? We’re here to listen

Leave a message after hours

Choose & Book a Therapist

View profiles & book online

How it works

What Happens in Individual Counselling?

Individual counselling gives you one-on-one time with a therapist to look more closely at what is happening in your life and understand why certain thoughts, emotions, reactions or patterns keep showing up. You may be dealing with anxiety, stress, relationship issues, a major life change, or simply know that something does not feel right. You do not need to arrive knowing exactly what is wrong. Your counsellor takes time to understand your life experiences, what may be contributing to your difficulties, and what you want to be different, noticing patterns that are hard to see on your own.

From there, counselling has direction. You and your therapist identify goals based on your needs and goals and discuss the therapeutic approaches, strategies or interventions that may help, rather than expecting one method to work for everyone. All of this happens in a confidential environment where you can speak openly and work toward healing and growth at your own pace.

Our team

Meet Our Individual Counsellors

Nol Feldman

Registered Psychotherapist (Qualifying)

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Golnoosh Shahbaz

Registered Psychotherapist (Qualifying)

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Melanie Solomon

Registered Social Worker (MSW)

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Soban Khalid

Registered Psychotherapist

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Helen Khaleghi

Registered Psychotherapist

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Nicole Reason

Registered Social Worker (MSW)

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Brooklyn Arroyo

Registered Psychotherapist

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Jorhdin Banner

Registered Psychotherapist

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William Stanus

Registered Psychotherapist

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Christina Furtado

Registered Psychotherapist

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Bilikis Adebayo

Registered Social Worker (MSW)

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Wendy Lee

Registered Psychotherapist

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Natasha Stasiuk

Registered Social Worker (MSW)

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Ilan Strauch

Registered Psychotherapist

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Stephanie Carpino

Registered Social Worker (MSW)

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Aria Martinez

Therapist Counsellor

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Travis Ford

Operations Manager

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Devika Rogers

Matching Specialist

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Emily Naranja

Internal Bookkeeper

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Founder & Clinical Director

Sue Cook

Registered Social Worker, Founder and Clinical Director

Founder of Family TLC, Sue Cook has pioneered “The Family TLC Method”, training all our therapists in this unique approach. Her dedication to exceptional client care sets a new standard in the counselling industry.

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Your roadmap

The Family TLC Method for Individual Therapy

Intake Phase

Knowing what to expect

Your therapist makes sure you are fully informed about counselling, understand what to expect from Family TLC and the Family TLC Method, and have the information you need before moving forward.

Discovery Phase

Understanding what is happening

Together you explore what brought you to counselling and what you want to be different. Your therapist notices patterns and connections and works with you to develop a Care Plan with your concerns, goals and the approaches that may help.

Working Phase

Working directly on the goals

You and your therapist put your Care Plan into action. Your therapist uses therapeutic modalities, strategies and interventions based on your needs and what emerges in the work, reviewing what is helping and adjusting when needed.

Check-In Phase

Maintaining and building on your progress

Once your goals are achieved, appointments become less frequent. You use what you have learned independently while you and your therapist check how progress is holding up, reinforce what is working and decide if new goals have emerged.

Follow-Up Phase

Staying connected after active counselling ends

When you and your therapist agree that regular appointments are no longer needed, active counselling comes to an end. You remain connected with Family TLC and can reconnect with counselling in the future if support is needed again.

Is this you?

What Are You Struggling With Right Now?

Are anxiety or stress making everyday life harder?

Do the same emotional or relationship patterns keep repeating?

Have trauma, loss, separation or major life changes affected you more than you expected?

yes?

If you answered yes to any of these questions, individual counselling can help you better understand what is affecting you, recognize patterns that may be keeping you stuck, and begin making changes that feel meaningful and sustainable.

No waitlists. In-person in Barrie, Orillia, Newmarket, or online across Ontario.

Open now — a Matching Specialist can take your call

Phone line closed — leave a message and expect our call the next business day morning

Help us find your match. Our Matching Specialist will be in touch.

Help us find your match. We’ll contact you the next business day.

Call 705-737-3513

Prefer to talk? We’re here to listen

Leave a message after hours

Choose & Book a Therapist

View profiles & book online

A story like yours

When Life Starts to Feel Like Too Much

Sarah was used to being the one who kept everything moving — work, family responsibilities and the everyday pressures of life. Lately, though, she was feeling increasingly anxious and stressed. She was worrying more, becoming irritable over small things and finding it harder to switch off. Getting more organized, resting and pushing through helped for a while, but the same feelings kept returning.

In individual counselling, Sarah and her therapist looked more closely at what was happening when she felt overwhelmed. Together they noticed patterns in how she responded to pressure and some of the expectations she had been carrying without realizing how much they were affecting her.

That understanding gave Sarah somewhere different to begin. She started feeling less overwhelmed, responding to stress with more awareness, and making choices that felt more manageable and more like the way she wanted to live.

Where we work

Three Offices and Virtual Care

Barrie

160 Bradford St

Orillia

349 West St N, Unit 2A

Newmarket

17070 Yonge Street

Virtual

Anywhere in Ontario

Barrie

160 Bradford St, Barrie, ON

Directions

Office

Orillia

349 West St N, Unit 2A, Orillia, ON

Directions

Office

Newmarket

17070 Yonge Street, Newmarket, ON

Directions

Office

Virtual

Secure video sessions anywhere in Ontario

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FAQ

Frequently Asked Questions

It does not mean something is seriously wrong. Feeling anxious, stressed or overwhelmed can simply mean life has been asking too much for too long. Other times, worry, physical tension, avoidance or certain ways of responding to stress begin to take up more space in your life than you want them to.

Counselling helps you see the connections. Your therapist helps you recognize how what you are thinking, feeling, experiencing physically and doing in response are connected, and find healthy coping strategies that reduce the impact anxiety and stress are having on your everyday life and mental well-being.

There is no single strategy that works for everyone. Your therapist draws from different evidence-informed approaches to help you manage stress, and adjusts the work based on what is contributing to your anxiety, what you are experiencing and what is helping.

Yes. Counselling can help you understand the relational patterns that keep repeating and begin changing the way you respond when they show up. People can know that something is not working and still find themselves reacting in the same way, choosing similar relationships or ending up in the same kinds of conflict.

These patterns often developed for a reason. They may once have helped you protect yourself, avoid rejection, manage conflict or cope with difficult experiences. Counselling builds the self-awareness to recognize the pattern earlier and understand what tends to set it in motion.

The aim is not to blame you. It is to understand the pattern well enough that it no longer has to keep deciding what happens next, and to practise ways of responding that fit who you are now and what you want from your life.

There is no “serious enough” point. Grief and loss are highly individual, and there is no normal timetable for them. After trauma, difficult reactions can also be a natural response for a period of time.

Look at whether it keeps interfering with your life. You may have difficulty sleeping or concentrating, withdraw from people or activities, feel constantly on edge, avoid reminders, experience unwanted memories, or notice that sadness, fear, anger, guilt or numbness are not easing with time.

You do not have to wait until you cannot function. Family TLC therapists take a trauma-informed approach. The starting point is understanding how the loss or experience is affecting you, rather than assuming there is a particular way you should be grieving or responding.

A wide range of personal challenges. Individual therapy can offer support with anxiety and depression, burnout, low self-esteem and self-doubt, emotional regulation, grief, trauma, relationship concerns and other mental health issues that affect your emotional well-being.

Life transitions and unique experiences. Adults also come to counselling after separation, career changes, becoming a parent, caring for family, or adjusting to life in a new country. Family TLC is inclusive of all cultures, faiths, gender identities and sexual orientations, including 2SLGBTQIA+ clients, and therapists work with neurodiversity in mind.

Addiction and substance use concerns. If addiction or substance use is part of what you are dealing with, mention it when you reach out so we can help you find a therapist with the right experience, or point you toward a more appropriate mental health service if needed.

Approaches are chosen for you, not the other way around. Depending on your needs and your therapist’s training, the work may draw on approaches such as CBT (cognitive behavioural therapy), which helps identify and change negative thought patterns and coping mechanisms that are no longer helpful.

Trauma-informed and anti-oppressive care. Therapists work in a non-judgmental, trauma-informed and anti-oppressive way that respects your background, identity and life experiences.

Building self-compassion. Many clients find counselling helps them affirm their strengths, treat themselves with more self-compassion, and feel more empowered in their personal growth.

You should not have to simply hope. At Family TLC, you and your therapist identify what you want to be different and use those goals to evaluate progress. Your therapist regularly checks what is changing, what feels helpful and where you still feel stuck.

Progress looks different for each person. You might notice that you react differently in situations that used to overwhelm you, understand yourself more clearly, or handle difficult emotions and relationships differently in everyday life.

Your feedback matters. Family TLC therapists actively ask how counselling is working for you rather than assuming that continuing sessions means they are helping. A strong therapeutic relationship depends on that honesty.

Frequency should not be arbitrary. There is no single schedule that is right for everyone, but research suggests session frequency can influence how quickly change occurs. The right frequency depends on you, your concerns and the work being done.

Your therapist makes a recommendation. As you move through the Discovery Phase and develop your Care Plan, you will have a clearer understanding of what you are working toward, how often each therapy session is likely to be helpful and what progress will look like.

The schedule changes as the work changes. Some periods may benefit from more regular appointments, while later appointments become less frequent as you reach your goals and maintain changes in everyday life.

Your privacy is protected. Family TLC offers confidential counselling and follows the professional, ethical and legal requirements that apply to your counselling and personal information. Your therapist will explain the limits of confidentiality at the start.

In person or online therapy. Our counselling services are available in person and through secure online therapy. Every trained therapist on our team offers virtual appointments.

Seeking help is a strength. Reaching out for support and guidance is often the hardest step. Our Matching Consultant can help you find a counsellor who fits your needs, personality and goals, so you feel safe from your first session in a safe space built for your mental well-being.