Family TLC FAQ
Some of our clients may be able to use their benefits to pay for the services of Family TLC. This depends on the nature of your policy. If you wish to do so, it is your responsibility to know what your benefits cover, and what the therapist credentials need to be to correspond with your coverage. If you have questions about direct billing, please contact us directly to find out more about how this works.
We recommend you find out your benefits prior to contacting Family TLC. This is so Client Services can ensure they are matching you with the therapist that best fits your service needs, and potential benefit coverage.
Yes, Psychotherapists, Social Workers and Psychologists are all recognized by the CRA as health care professionals for the purposes of the medical expense tax credit. However, any therapists who are still qualifying are not.
While Registered Psychotherapists and Registered Social Workers are not authorized to prescribe medication, we use holistic therapy strategies that aid in achieving long lasting results. If you require medication, our therapists will support you through the process and provide any resources that could benefit in your health and wellness.
We do not offer free 15-minute consultations with a therapist. Instead, we begin with a brief matching conversation to understand what you are looking for and to ensure you are paired with the therapist best suited to your needs.
Our goal is to help you feel confident that you are meeting with the right person from the start.
Payment for your first appointment is required at the time of booking. Once your appointment is confirmed, you will receive a secure payment link.
If you have extended health benefits, we encourage you to check your coverage in advance and confirm which therapist credentials are eligible under your plan. If third-party funding applies to your situation, we can guide you through that process.
Therapy is an investment in your wellbeing, and we want you to feel informed and comfortable moving forward.
Session fees range from $170.00 to $260.00, depending on the therapist and service type.
If cost is a concern, reduced-fee counselling is available with supervised practicum students. These clinicians have completed the academic portion of their Master’s degree and are gaining supervised clinical experience as part of their professional training.
Some specialized services may be offered at different rates. Please contact us if you would like clarification.
Family TLC has team members who are listed as NHIB FNIH service providers. If you qualify for funding you will receive two assessment sessions that are covered through Health Benefits. The therapist will work with you to submit a request for additional funding for a possibility of 20 more sessions. If approved these will be covered through NHIB. You will need to show you Status Card or Inuit Number.
If you are a member of the First Nations or Inuit community, you can learn more about the Non-insured Health Benefits (NHIB) program in the link below.
Our services are confidential and no one at Family TLC will release your name or information about you or your counselling to anyone outside of Family TLC’s office without your informed, voluntary and written consent.
All professionals who work with Family TLC clients sign a confidentiality agreement and agree to keep all discussions about Family TLC clients confidential and private.
At Family TLC all of the therapists are regulated professionals with over 50 years of combined experience. Our therapists have graduated with their Master’s degree and are either governed by the regulatory bodies of the Ontario College of Social Work or the Ontario College of Registered Psychotherapist, or accredited through supervision. There are weekly on-site supervisions to ensure the therapists are meeting Family TLC standards.
We are selective about the therapists that work with Family TLC. We ensure that the therapists have the experience and skills that are essential in counselling. Each family therapist at Family TLC has a different area of concentration and additional training in this area.
Through your customized care plan, your therapist will use the best therapeutic approach with the intention to help you achieve your goals.
At Family TLC it is important to us that you get the most of your first and every counselling session. We encourage you to do the following six things to prepare:
- Answer all questions on the Intake form in detail so your therapist can review in advance. Read through our “Information for Clients” and “Practice and Privacy Policies.” By completing all of this ahead of time, you can ensure that your counselling session can focus on answering your questions and commencing the therapeutic process.
- Write down any questions you have.
- Embrace your nervousness. It is normal to feel nervous when you meet someone for the first time. Be assured that your counsellor is highly trained and experienced in making people feel comfortable.
- Congratulate yourself. At Family TLC our clients are all successful people who, like you, are investing in themselves by taking the time to get expert help and create a plan for success.
- Ask yourself what you want to accomplish through counselling.
- View the Family TLC 7-Step Guarantee to know what you can expect from us.
Congratulations on being motivated enough to take the first steps towards dealing with your concerns. We are confident that you and your therapist will work well together at creating long-lasting solutions.
The therapists each have different days and hours of availability and work by appointment. Family TLC has appointments Monday through Thursday 9:00 am to 9:00 pm. Fridays 9:00 am to 7:00 pm and Saturdays 8:30 AM to 2:30 PM.
Please specify what your daily and hourly availability is with Client Services (available 8:00 AM to 5:00 PM) when you contact; they will select a therapist that meets all your needs. Our Family TLC professionals will arrange an appointment that works best for you.
Family TLC appreciates the benefit of keeping up with modern technology. We can provide counselling by telephone or video counselling to those who are not able to attend the session in person.
Video counselling can be provided through a private secure video software. You will be sent a private link which can be opened on any device including computer, tablet or mobile phone.
Video counselling is a great option for those who need counselling; but would be driving a distance to the office, have busy schedules, or just prefer to do it from the comfort of their home.
If this option is of interest to you, call Client Services to find out more information.
We require two business days’ notice for cancellations. With proper notice, there is no charge.
If less than two business days’ notice is provided, a cancellation fee may apply. We understand that emergencies happen, and exceptions may be considered when appropriate.
Your first appointment is scheduled after a short matching conversation. This allows us to thoughtfully pair you with a therapist who fits your concerns, preferences, and availability.
You will complete intake forms before your first session so your therapist can focus fully on you during your time together.
For Child Counselling (Under 16), in all cases, we ask that the Child Intake form and the Information for Clients be filled out by the custodial parent(s) before the first scheduled appointment.
- If the parents are married/together: the parents (or one parent) will come in alone without the child for the first appointment. After that, the child will come in with or without the parent (depending on the child’s comfort level) to meet the therapist.
- If the parents are separated/divorced- All custodial parents must provide permission.
- If one parent has sole custody, we need documented paperwork that outlines the custody prior to the first appointment. After receiving this, the first appointment will be attended by this parent.
- If it is joint custody or custody is not established we need verbal or written consent from both parents. We have a document that can be signed that states consent has been obtained. We give each parent equal opportunity to meet with the therapist in session (this can be individually or together) before the child attends.
Please Call Client Services for more information.
We have multiple office locations.
Barrie: 160 Bradford Street, L4N 3B5
Orillia: 349 West Street N Unit 2A, L3V 3T1|
Newmarket: 171 Main St S Unit 4C, L3Y 3Y9
We have over 20,000 hours under our belt and growing. We offer strategies that are easy to apply and ensure clients make lasting changes in their lives.
Family TLC clients feel cared for because we are available and offer knowledge and strategies that are specific to you. We look forward to meeting with you and assisting you to bring clarity to yourself, your family, your community or your organization.
Our 7-Step Guarantee provides you with confidence in what you can expect from Family TLC.
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Or Call: 705-300-6355